This Refund and Returns Policy outlines the terms and conditions under which refunds or adjustments may be made for our services.

1. Service-Specific Terms

Since our services are primarily digital and customized to each client’s needs, we do not offer refunds for completed consultations, strategy development, or any other service that has already been delivered. However, we do offer a certain level of flexibility in the event of dissatisfaction, as outlined below.

2. Cancellations

You may cancel your service order at any time before the service has been started. If you wish to cancel, please notify us as soon as possible, and we will provide a full refund for any services that have not yet been initiated. If the service has already started, we may assess a partial refund based on the work completed up to that point.

3. Refund Requests

If you are not satisfied with a service provided, please contact us within 14 of the delivery of the service to discuss your concerns. We will review your request and determine whether a refund or service adjustment is appropriate based on the specifics of your situation.

Refunds may be considered in the following cases:

• If the service delivered does not meet the agreed-upon scope or expectations discussed at the time of purchase.
• If there was a significant error or mistake made by our team that resulted in subpar service delivery.
• If there was a failure to deliver the service within the agreed timeframe, and no solution could be found.

Refunds will be processed within 3 from the approval of the request.

4. Service Adjustments

In cases where a service has not met expectations, we offer the option to adjust or revise the deliverables. Our team will work closely with you to ensure the final result aligns with your needs and requirements. We are committed to making the necessary revisions to ensure your satisfaction with the service provided.

5. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to our customer support team at info@b-strateg.quest. We are here to assist you and ensure that your experience with us is positive.